Urbanvet FAQs - My Urban Vet

Frequently Asked Questions.

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

What type of pets do you see?

We see dogs and cats.

What are your payment options?

We accept cash, checks and all major debit/credit cards.

How can I schedule an appointment for my pet?

You can schedule an appointment via online mode by visiting our site, on the phone, or in-person.

What services do you provide?

We provide the following services:

Primary and Preventative Care
Spay/Neuter Surgeries
OSS Spay Surgery
Dentistry
Complex Soft Tissue and Orthopedic Surgeries
(TPLO, TTA, FHO, MPL, foreign body, mass removal)
Diagnostics (in-house CT, x-ray, BW and
Urinanalysis)
Virtual Care

Memberships FAQs

How much are memberships?

There are two plans to choose from, UrbanPet+ and UrbanPet Platinum, both include gold-standard preventative care including visits, vaccines, and annual tests. The platinum goes beyond the basics and includes spay or neuter procedure for young pets & dentistry every year.

UrbanPet+ Plan: $80/month
UrbanPet Platinum Plan: $190

Puppy and kitten package : $35/month for first year only. This will include 4 visits with all 4 rounds of vaccines, which otherwise can add up to $1000 total!!

What does it mean to be a member?

Membership provides you access to our wellness plans designed to set up your pet for a long and healthy life. As an UrbanPet member, you are committing to the care of your pet for 12 months. An enrollment fee of $65 is required at the start of any wellness plan.

Do I need to be a member to bring my pet to Urbanvet?

No – at this time we are taking in all patients with any need. This is subject to change in the future, based on availability. We do highly recommend membership because it provides our clients an effortless way to ensure the health of their pet is covered by our wellness plans, without hurting their pockets in one lump-sum bill.

Can I cancel my membership?

Although membership is based on an annual model, you are able to cancel anytime – unlike other providers in our industry. You will be subject to cover costs of all services that were rendered prior to cancelation. You will also receive an email a few weeks before your annual renewal that gives you the option of canceling at that time. Read more about our cancellation policy in our Terms of Service.

Do you accept pet insurance?

YES! We accept all forms of pet insurance. We will even help you submit your claims. Most services provided by our Memberships are not be covered by most insurance plans – however they provide excellent coverage for injury, illness, or other emergencies. While the membership covers all your pets preventative services, including common annual lab tests. We can help guide you in choosing the best insurance plan for your pet.